Terms and conditions

These terms and conditions, together with the personal data policy, apply to every user of the site from the moment they access it, and to every purchase and activity carried out on it.

They are binding. They remain in force while published on this page. When you confirm an order, the transaction constitutes a contract of sale and all applicable legal rules apply to it.

Breaching these terms entitles CORA to suspend or terminate the service, or to suspend access for the user who breached them, whether by action or omission.

CORA is the trade name of the individual identified below, who is responsible for the sale, delivery and warranty of the products you buy on this site.

Name / legal name

Jessica Andrea Villegas Silva

Tax ID (NIT)

1032403585-4

Address for notices

Calle 34 #64-10, Medellín, Colombia

Support email

hola@coracoffee.co

WhatsApp

+57 304 381 7229

Website

coracoffee.co

Prices are shown in Colombian pesos (COP), VAT included. The price that applies to each product is the one in force and visible on the site at the time you buy, without prejudice to the particular conditions of a promotion or campaign.

Prices may change at any time, with no liability for CORA, due to factors such as: fluctuations in the cost of coffee and other supplies, market conditions and changes, and CORA's own commercial decisions regarding seasons, promotions or campaigns.

Shipping costs, where they apply, are shown in the order summary before payment and added to the total.

We ship across Colombia. Shop orders ship free. The CORA Gift Box has its own shipping fee, which depends on the city and is shown before payment.

• Bogotá, Medellín, Envigado, Sabaneta and Bello: arrives within 24 business hours.
• Rest of the country: arrives in 2 to 8 days, shipped from Medellín.

Times are counted from payment approval, in business days, and may vary for reasons beyond CORA's control, such as strikes, weather emergencies or access conditions at the address.

By giving your delivery details you acknowledge and accept that the address provided is true and current. In doing so you voluntarily authorise whoever is at that address at the time of delivery to receive the product.

Whoever is at the stated address and declares in good faith their willingness to receive the products acts in your name and on your behalf, and CORA is entitled to hand the order to them. This authorisation includes, without limitation, people holding permanent or temporary roles such as building and condominium doorkeepers, domestic staff, concierges and, in general, anyone who at the time of delivery states they are authorised to receive it.

Accordingly, CORA is not liable for loss of or damage to the products once they have been delivered at the address you provided. CORA is released from liability provided it can evidence delivery at that address.

If nobody can receive the order, the courier contacts you on WhatsApp or on the mobile number you registered to agree on a new attempt. If delivery is still not possible after that, the order is cancelled and the amount paid is refunded.

Under article 47 of Law 1480 of 2011, you have the right to withdraw within five (5) business days of delivery. You do not need to give a reason.

To exercise it, write clearly to our support email or WhatsApp, stating your order number.

The product must be returned unused, in its original packaging and in the same condition in which it was delivered. Return shipping is at your expense, unless the product arrived incomplete, damaged or different from what you ordered — in that case we cover it.

Once the returned product is received and checked, we refund the amount paid — including the original shipping, where applicable — within thirty (30) calendar days, using the same payment method you bought with. If we can do it sooner, we will.

Withdrawal does not apply to products made to your specific order, nor to those whose packaging has been opened where that prevents guaranteeing hygiene conditions, as is usual with food products.

Under article 51 of Law 1480 of 2011, when you pay by credit card, debit card or any electronic payment instrument, you may request a payment reversal if you are a victim of fraud, if the product does not match what you ordered, if it is defective, or if you did not receive it.

You must request it within five (5) business days of learning of the fraudulent or unauthorised transaction, or of the date you should have received the product. Send the request to our support email or WhatsApp with the order number, and we will file it with the payment instrument issuer so it is reversed under the terms of the law.

If payment fails, is declined, or the order is cancelled before dispatch, nothing is charged: the payment attempt is voided and, if it was already debited, the money is returned through the same method.

All products carry the statutory warranty. If what you received arrived damaged, incomplete, expired or different from what you ordered, write to us with the order number and a photo: we replace it or refund you, your choice.

We answer requests, complaints and claims within a maximum of fifteen (15) business days. Coffee is a perishable product: store it as indicated on the packaging, and note that the warranty does not cover deterioration caused by improper storage after delivery.

The data you give us is processed under Law 1581 of 2012 and our personal data policy, which sets out what we collect, why, who we share it with and how to exercise your rights.

By buying on the site you also authorise the processing of your information for fraud management and prevention, on the terms explained in that policy.

Read the privacy policy

These terms are governed by the laws of the Republic of Colombia. Any dispute is subject to the jurisdiction of Colombian courts.

If you believe your consumer rights have been infringed, you may file a claim with the Superintendency of Industry and Commerce, after having exhausted the direct process with us.

We may update these terms. The version in force is the one published on this page, with its update date. Changes do not affect orders already confirmed, which are governed by the terms in force at the time of purchase.